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FAQ

Our customers' satisfaction is our number one priority.

We offer refunds depending on how the product was treated. If left unopened, your refund is guaranteed within the two weeks of buying.

If you need to change the size, not a problem, but we reserve the rights to ask for shipping fees.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All payments are currently processed with STRIPE's security standards.

Deliveries throughout Europe should be within 7 business days however it is safer to expect orders to arrive within two weeks of ordering. You will be notified through email.

Leave your email below for back in stock notifications as well as information on new orders, special events, and more!

For all inquiries, commercial and sponsorship deals, send us an email at contact@voltere.eu.

For all complaints, returns or questions about the products, please contact returns@voltere.eu.

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